Frequently Asked Questions


Who can I talk to about special orders?

Shoot an email to mewantcake@cakeology.com or call (888) 865-1976 and we'd be happy to discuss what you need.

How far in advance do I have to order cupcakes for delivery?

We need 48 hours notice for online ordering but please give us a call if you need them sooner and we’ll see what we can do. For special orders, we advise 2-4 weeks in advance and 2-4 months for weddings.

How much does delivery cost?

Use the zipcode calculator on the left side of the page to see what your charge would be. All deliveries within Boston and Cambridge are free.

Is it safe to order online?

Our store is safe and secure, no personal or payment information is stored.

Who makes all the cupcakes and how fresh are they?

All of our cupcakes and custom cakes are made fresh on the day of delivery. Sometimes we have cupcakes left over at the end of the day in the shop. These go to our hardworking staff as well as causes that could do with some edible cheer

How should I store the cupcakes after I buy them?

Generally speaking, if you keep them in our packaging they will be fine for a few days sitting at room temperature. This rule does not apply to our cupcakes that have a cream cheese or whipped cream toppying, instead these cupcakes should be eaten the same day and preferably refrigerated.

I’ve got food allergies, which cupcakes can I eat?

This is a tough one... while a lot of our cupcakes don't contain nuts or nut products they are made in a kitchen that uses nuts. For this reason we do not recommend any of our cupcakes to people with nut allergies or those with severe food sensitivities. If you are a vegan or cannot have eggs or gluten, then we'd be happy to make you a custom order to fit your dietary requirements. Give us a call or send an email and we'd be happy to discuss what you'd need.

Do you make anything other than cupcakes?

We do indeed! Regular custom cakes of any size, wedding cakes, cookies, favors, candies - just tell us what you have in mind and we can probably make it. We also sell a selection of French macarons and cake pops as well as mini cupcakes in the shop

I like mini cupcakes, do you sell those?

We do! However they are currently not available for online ordering. In the meantime, please give us a call to schedule your delivery.

I have a charity event and wondered if you’d donate some cupcakes?

If we can fit it in, we'd love to! Call Victoria for inquiries involving charity or donating for events.